1. Do I have to be home when you clean?
It's up to you. Many customers prefer to give us a key. Or you can leave us a key in a
safe place such as a lock-box. Alarm systems can be disarmed or left off on the day of
cleaning. The most efficient way for everyone is for you to give us a key and alarm codes
or a garage door code
We will lock up when we are done.
2. How will my keys be protected?
Your key will be locked in a safe to which only the Domestic Goddesses have
access. The key will be issued from the safe on the day of your cleaning. Keys are
coded and never reference customer names or addresses.
3. How many people will be cleaning my home?
We work in teams of two to three people depending on several factors such as
scheduling and home size. Each team will have a designated leader responsible for
supervision and quality control.
4. What if I have a special request not covered in your normal cleaning routine?
Just let us know and we will do everything we can to meet your request. We can often
work in your request at no additional charge. Special projects such as oven cleaning, and
window washing will require an additional charge.
5. Will I always have the same team?
We do make an effort to ensure that the same team cleans your home however we
cannot guarantee that you will always have the same team.
6. Are teams trained and supervised?
Training is a continuing process at Domestic Goddess Cleaning and all team members are
periodically evaluated to ensure that they can successfully deliver the high quality
cleans Domestic Goddess Cleaning demands.
7. How much will it cost to clean my home?
The best way to answer that question is to have a Domestic Goddess Rep give you a
free estimate. Prices will vary based on several factors
such as square footage and floor surfaces. During an in home estimate we will be able
to provide you with two different estimates. First for getting your home clean, and
second for keeping it clean on a weekly or bi-weekly basis.
8. How do I pay?
Payment is due at the time of service. You can pay by cash, personal check, or credit
card. On regularly scheduled visits we ask that you leave payment on the kitchen
counter top. If you prefer to pay by credit card we will process your payment from our
office on the day of your cleaning.
9. Do you guarantee your work?
We guarantee that your house will be cleaned the way you want it. Highly trained and
supervised teams back up our guarantee. We use a customized check-sheet for each
home and document and verify all work performed. If you are not completely satisfied
call us the day of your cleaning
we will be happy to return and re-clean whatever is in question at no additional charge.
10. Hardwood Floor Policy
All of our products and equipment are designed with your hardwood floors in mind,if you have a special
product that you have been using to clean the floors we can use it if you leave it out. If you have furniture
that can harm the floors we will clean around them without moving them,or you can move the furniture for
our cleaning team,Domestic Goddess Cleaning will not be responsible for any damage caused by your
furniture,pets or your special products
11. How do I schedule my next cleaning?
Just call us at 636-410-5060 or send us an email at email@example.com
if you elect to have a weekly or biweekly cleaning we will schedule you for the same time and day
12.What do I need to do to prepare for a cleaning?
You need to have the toys picked up,dishes cleaned and out of sink and off counters if possible
toilets flushed,baths emptied,furniture that you need cleaned behind pulled out,pets contained,change furnace
filter if needed,have clothes picked up off of floor